Effective Date: 01-JAN-2026
1. DEFINITIONS AND SCOPE
1.1. « HARLEX » (the « Company ») refers to the freight forwarding and time-critical logistics provider. 1.2. « Customer » refers to any individual or entity requesting services from HARLEX. 1.3. « Services » includes, but is not limited to, Road Freight (LTL/FTL), Air Freight, VAN Express, AN Express, and First/Last Mile solutions. 1.4. These Terms and Conditions apply to all quotations, service agreements, and transport operations managed by HARLEX. By booking a shipment, the Customer agrees to be bound by these terms.
2. QUOTATIONS AND BOOKINGS
2.1. All quotations are based on information provided by the Customer (weight, dimensions, and nature of goods). 2.2. Time-Critical Validity: Due to the nature of « Next Flight Out » (NFO) and Express services, quotes are valid for a maximum of 4 hours unless otherwise stated in writing. 2.3. HARLEX reserves the right to adjust pricing if the actual cargo differs from the initial description.
3. CUSTOMER OBLIGATIONS
3.1. Documentation: The Customer is responsible for providing accurate and complete documentation for customs clearance (invoices, packing lists, T1/T2 forms). HARLEX is not liable for delays caused by missing or incorrect paperwork. 3.2. Packaging: Goods must be packed, labeled, and prepared for the rigors of express transport. HARLEX reserves the right to refuse cargo that is insufficiently protected. 3.3. Dangerous Goods: Customers must declare any hazardous materials (ADR/IATA) at the time of booking. Failure to do so may result in immediate cancellation and legal liability.
4. LIABILITY AND LIMITATIONS
4.1. Standard Liability: Unless otherwise agreed in writing, HARLEX’s liability is governed by international conventions, including:
CMR Convention for Road Freight.
Montreal Convention for Air Freight. 4.2. Time-Critical Disclaimer: While HARLEX operates under a « Time is the Only Metric » mandate, transit times are estimates and not guarantees. HARLEX is not liable for « Consequential Damages » (e.g., loss of profit, factory downtime, or liquidated damages) resulting from delays beyond our reasonable control. 4.3. Force Majeure: HARLEX is not liable for delays caused by strikes, port congestion, weather extremes, border closures, or government actions.
5. PAYMENT TERMS
5.1. All invoices are payable within the timeframe specified in the individual service agreement. 5.2. Late payments shall incur interest at a rate of 1.5% per month (or the maximum allowed by Moroccan law) plus any recovery costs. 5.3. HARLEX maintains a Lien over any goods in its possession for all sums due and payable by the Customer.
6. INSURANCE
6.1. HARLEX provides standard Carrier Liability insurance. This is limited and may not cover the full value of high-value cargo. 6.2. Customers are strongly encouraged to purchase « All-Risk » Marine/Cargo Insurance. HARLEX can arrange this upon written request and additional premium payment.
7. CANCELLATION POLICY
7.1. For Time Critical / Dedicated Assets (e.g., VAN Express or Air Charters), cancellations made after the vehicle or aircraft has been dispatched will incur a 100% cancellation fee. 7.2. Standard bookings cancelled within 24 hours of scheduled pickup will incur a « Dead Freight » fee of 50%.
8. DATA PROTECTION AND PRIVACY
8.1. HARLEX processes personal and commercial data in accordance with the Moroccan Law No. 09-08 and GDPR where applicable. 8.2. Real-time IoT and GPS data shared with the Customer are for internal tracking purposes only and may not be shared with third parties without HARLEX’s consent.
9. GOVERNING LAW AND JURISDICTION
9.1. These Terms and Conditions are governed by the laws of the Kingdom of Morocco. 9.2. Any disputes arising from these terms that cannot be settled amicably shall be submitted to the exclusive jurisdiction of the Commercial Court of Casablanca.
10. CONTACT INFORMATION
For any legal inquiries regarding these terms, please contact our legal department at: Email: contact@harlex.ma